LETTERWISE TERMS OF SERVICE

LetterWise uses artificial intelligence (AI) to read letters, documents, emails, text messages, payment requests, QR codes, call descriptions and voicemail transcripts you submit, and explain them in plain language. It can also translate, read explanations aloud, list dates and amounts, and point out possible scam warning signs.

• LetterWise gives general explanations to help you understand what you received. It is not legal, medical, financial, tax or insurance advice, and it does not replace a lawyer, doctor, accountant, insurance agent or other professional.
• AI can make mistakes. It may misread blurry or incomplete pages, miss details, or explain something incorrectly. Always check important details, such as amounts, deadlines and instructions, against the original.
• Before you pay, sign, respond to or ignore anything, confirm the details with the sender using contact information you already trust, or with a qualified professional.
• Translations are AI-generated and may contain errors. For medical or legal decisions, ask for a qualified interpreter.

LetterWise never confirms that a letter, email, text, payment request, QR code, call or voicemail is real, safe or legitimate. A warning sign means something deserves a closer look. No warning signs does not mean a message is real. LetterWise cannot verify phone numbers, and caller ID can be faked. Always verify by contacting the company directly using a phone number or website you find yourself, not one in the message.

You must be at least 18 years old, or have permission from a parent or guardian, to create an account. You are responsible for activity on your account and for keeping access to your email secure.

• You keep ownership of everything you submit.
• You give us permission to process your content only as needed to provide the Service, as described in our Privacy Policy.
• Only submit letters and messages you have the right to share, such as your own mail or mail you are helping a family member with, with their permission.
• Do not use the Service for anything illegal, to harass anyone, or to try to break, overload or misuse the Service.

• Free: 2 letters, no card needed.
• Try it first. Your 2 free letters let you see how LetterWise works before you pay.
• One Letter: $1.99 one-time for one letter (up to 5 pages).
• Monthly: $4.99 per month for up to 30 letters per month.
• Family Yearly: $34.99 per year, shared with up to 4 family members, up to 50 letters per month in total.
• Founding Member Lifetime: $99.99 one-time for one person, up to 30 letters per month for as long as LetterWise operates. Limited to the first 100 buyers.
• Founding Member Lifetime is a one-time payment and is not refundable. "Lifetime" means for as long as LetterWise operates. It covers one person and up to 30 letters a month.
• 1 letter = 1 document up to 5 pages, or 1 email, text, screenshot, QR code, call or voicemail check. A document with 6–10 pages counts as 2 letters, 11–15 pages counts as 3, and so on. Unused letters do not roll over.
• Payments are processed by Stripe. Prices may change; we will tell you before a price change affects your plan.

• Monthly and yearly plans renew automatically at the end of each billing period until you cancel. One Letter and Founding Member Lifetime are one-time purchases and do not renew.
• Cancel anytime. You can cancel a Monthly or Family Yearly subscription at any time from your Account page. You won't be charged again, and your plan stays active until the end of the period you already paid for. We do not give partial refunds for unused time.
• All sales are final. LetterWise does not offer refunds for any plan. Used and unused letters are not refundable and do not carry over.
• Billing mistakes. If you were charged twice or charged by mistake, email support@letterwiseapp.com within 14 days of the charge and we will correct the billing error. This does not cover a change of mind.
• Questions? Email support@letterwiseapp.com. Please contact us before disputing a charge with your bank so we can help quickly.

The person who pays for a Family Yearly plan manages it and can add or remove members. Each member has their own private account, and members cannot see each other's letters unless someone chooses to share an explanation.

We work to keep LetterWise running smoothly, but we cannot promise it will always be available or error-free. We may update, change or stop features, and we will give reasonable notice of major changes when we can.

You can delete your account anytime. We may suspend or close accounts that break these Terms or misuse the Service.

The Service is provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all warranties, including that the Service will be accurate, complete, uninterrupted or fit for a particular purpose.

To the fullest extent allowed by law, LetterWise will not be responsible for indirect, incidental, special or consequential damages, or for decisions or actions you take based on an explanation. Our total responsibility for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim, or $50, whichever is greater. Some places do not allow these limits, so they may not fully apply to you.

These Terms are governed by the laws of the United States and of the state in which LetterWise is operated, without regard to conflict-of-law rules. Before filing any claim, please contact us first so we can try to resolve the issue informally.

If we make important changes, we will update the date above and let you know in the app or by email. Continuing to use the Service after changes take effect means you accept the updated Terms.

Questions about these Terms: support@letterwiseapp.com

LetterWise, operated by Grace, United States