Question 1

What is LetterWise?

Accepted Answer

LetterWise explains confusing letters in plain words. Take a photo of a letter, bill, notice, email or text, and we tell you what it is, what it means, any dates and amounts, what to do next, and any scam warning signs.

Question 2

What kinds of documents, papers and forms can LetterWise explain?

Accepted Answer

Almost any paper, document or message you're not sure about. For example:

- Health insurance and Medicare: Explanation of Benefits (EOB), Medicare Summary Notice, Annual Notice of Change, claim denials, prior authorization letters, COBRA and open enrollment notices
- Car, home and life insurance: declarations pages, renewal and premium increase notices, claim letters, cancellation notices
- Medical: hospital and doctor bills, itemized bills, appointment letters, test result notices
- Bills and money: utility shut-off and past-due notices, phone and credit card bills, debt collection letters, loan and mortgage statements, escrow notices, bank letters
- Taxes: IRS notices (like CP2000, CP14 and identity verification letters), state tax letters, W-2, 1099 and 1095 forms, property tax bills
- Government benefits: Social Security, Medicaid and SNAP renewal letters, unemployment, child support, DMV letters
- Legal and court: court dates, summonses, traffic tickets, jury duty, eviction notices, small claims papers
- Housing: leases, landlord notices, HOA letters
- Contracts and agreements: phone, cable, gym, loan, employment and business agreements
- School and childcare: daycare contracts and school forms
- Scam checks: texts about unpaid tolls or package deliveries, prize and sweepstakes letters, fake IRS, Medicare or Social Security calls, car warranty notices, gift card or wire transfer requests, QR codes and payment requests

LetterWise explains in plain words. It is not legal, medical, insurance, tax or financial advice.

Question 3

How do I use it?

Accepted Answer

Tap "Scan My Letter" and take a photo, or choose a photo or PDF. For an email or text, tap "Paste an Email or Text Message." For payment requests, QR codes, calls or voicemails, choose one of the "More checks" buttons. In a few seconds you'll see a simple explanation you can also listen to.

Question 4

Can it tell me if something is a scam?

Accepted Answer

LetterWise looks for common warning signs, like threats, urgent deadlines, requests for gift cards or bank information, and links that don't match the company. It never promises something is real or safe. If you're unsure, we show you how to check it yourself and who to call for a second opinion.

Question 5

What should I do if I think it's a scam?

Accepted Answer

Don't pay, click links or call numbers in the message. Show it to someone you trust, call the company using the number on your card or statement, or call the free AARP Fraud Watch Network Helpline at 877-908-3360. If you already paid or shared bank information, call your bank right away.

Question 6

Is my information private?

Accepted Answer

Yes. Photos are deleted after they're read. Only you can see your saved explanations, and you can delete any letter or your whole account anytime. We never sell your information or use your letters for advertising.

Question 7

Does it give medical or legal advice?

Accepted Answer

No. LetterWise explains what a letter says, like an appointment, a bill or a renewal deadline. For decisions about your health, money or legal matters, contact your doctor's office, insurance company or a professional.

Question 8

Can it read the letter out loud?

Accepted Answer

Yes. Tap "Read the Explanation" or "Read the Original Letter." You can choose slow, normal or fast speed, and pause or replay anytime.

Question 9

What languages does it speak?

Accepted Answer

Right now, LetterWise works in English and Spanish. Choose your language at the top of the screen. A letter in one language can be explained and read aloud in the other, so an English letter can be explained in Spanish. More languages are coming soon, including Haitian Creole, Vietnamese, Chinese, Tagalog, Arabic, Portuguese, French, Korean and Russian.

Question 10

How much does it cost?

Accepted Answer

Your first 2 letters are free (up to 5 pages each), no card needed. After that: $1.99 for one letter, $4.99 a month for up to 30 letters, or $34.99 a year for the Family plan, shared by up to 4 people.

Question 11

How does the family plan work?

Accepted Answer

One person pays and invites up to 4 family members by email. Each person has a private account. It's perfect for an adult child who helps a parent: the parent scans, and you can help with the explanation using "Share with Family."

Question 12

What counts as one letter?

Accepted Answer

1 letter = 1 document up to 5 pages, or 1 email, text, screenshot, QR code, call or voicemail check. A document with 6–10 pages counts as 2 letters, 11–15 pages counts as 3, and so on. For example: a 3-page bill is 1 letter. An 8-page insurance packet is 2 letters.

Question 13

If my letter is only 2 pages, do I still have 3 pages left?

Accepted Answer

No. Each letter covers one document, up to 5 pages, checked all at once. When you tap Read my letter, that letter is used, even if your document has fewer than 5 pages. Unused pages don't carry over to your next document. Tip: before you tap Read my letter, add every page of the same document so it's all explained together. A 2-page bill and a separate 3-page notice are 2 letters.

Question 14

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your Account page in a few taps. Your plan stays active until the end of the time you already paid for, and you won't be charged again.

Question 15

What if the photo is blurry?

Accepted Answer

LetterWise will tell you if part of the letter is hard to read or a page seems missing, and ask you to retake the photo. Good light and holding the phone steady help.

Question 16

Do I need to download an app?

Accepted Answer

No. LetterWise works in your phone, tablet or computer's web browser. You can tap "Add to Home Screen" so it opens like an app.

Question 17

How do I contact you?

Accepted Answer

Email support@letterwiseapp.com and we'll get back to you.

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