Plain-Word Guides
Clear answers about medical paperwork, insurance notices and suspicious letters.
Leer las guías en españolWhat Is an Explanation of Benefits (EOB)? Is It a Bill?
Learn what an Explanation of Benefits is, why it is not a bill, what the amounts mean, and how to compare it with a provider's bill.
Read this guideHow to Read a Medical Bill, Line by Line
Read a medical bill line by line: check the provider, dates, services, insurance adjustments, payments, amount due and payment deadline.
Read this guideClaim Denied for No Prior Authorization: What It Means and How to Appeal
Understand a no-prior-authorization denial, what to check in the letter, and how to ask your provider and insurance plan about an appeal.
Read this guideMedicare Summary Notice Explained in Plain Words
Learn what a Medicare Summary Notice shows, why it is not a bill, how to check services and amounts, and where to find appeal instructions.
Read this guideIs This Letter a Scam? Warning Signs to Look For
Spot common scam-letter warning signs: pressure, threats, unusual payments, personal-information requests and suspicious contact details.
Read this guide