LETTERWISE PRIVACY POLICY

• We collect only what we need to explain your letters and messages and run your account.
• We delete letter photos and uploaded files after they are analyzed.
• We never sell or rent your personal information, and we never use your letters for advertising.
• You can delete any letter, or your whole account, at any time.

a) Information you give us

• Account information: your email address, used to sign you in with a secure link. We do not use passwords.
• Letters and messages: the photos, PDFs, screenshots, emails, text messages, payment requests, QR codes, call descriptions and voicemail transcripts you submit, and any questions you ask about them.
• Family plan information: the email addresses of family members you invite.
• Support messages: anything you send us when you contact support.

b) Information created by the Service

• Explanations: the plain-language explanations, translations, dates, amounts and warning signs we create from what you submit.
• Settings: your language, text size, reading speed and display preferences.

c) Payment information

• Payments are handled by Stripe. We never see or store your full card number. We receive limited details from Stripe, such as your plan, payment status, and the last four digits of your card.

d) Technical information

• Basic device and usage information needed to keep the Service working and secure, such as browser type, device type, pages visited and error reports. We do not put the contents of your letters or messages in analytics or error logs.

We use your information only to:

• Read and explain what you submit, and answer your questions about it.
• Save your explanations in your history so you can find them later.
• Send sign-in links, account notices, receipts and, on paid plans, deadline reminders you can turn off.
• Run family plans and send invitations you ask us to send.
• Process payments and prevent fraud or misuse.
• Fix problems, keep the Service secure and improve how it works.
• Follow the law.

We do not use your letters or messages to train AI models, and we ask our AI provider not to use them for training either.

Photos, PDFs and screenshots are used only to read the text. They are deleted after analysis. We keep the text results in your history until you delete them or delete your account. QR code links are read but never opened by us.

We share information only with service providers that help us run LetterWise, and only what they need:

• Hosting and database provider: stores your account and saved explanations.
• AI provider: reads the text of what you submit to create explanations and translations.
• Text-to-speech provider (if used): turns explanations into spoken audio.
• Stripe: processes payments.
• Email delivery provider: sends sign-in links, receipts and reminders.

These providers may only use your information to provide their services to us.

We may also share information if the law requires it, to protect someone's safety, to prevent fraud, or as part of a sale or transfer of the Service (in which case this policy will still protect your information).

We never sell or rent your personal information, and we do not share it for targeted advertising.

When you use "Share with Family," you choose who receives the explanation. We remove account numbers and Social Security numbers from shared text, but please check what you send before sharing it.

Letters may include medical, insurance, financial or government information. We treat everything you submit as private. LetterWise is not a health care provider or insurance company, and we do not provide medical, legal or financial advice. We do not use sensitive information for any purpose other than explaining it to you.

• Photos and files: deleted after analysis.
• Saved explanations: kept until you delete them or your account.
• Account information: kept while your account is open.
• Payment records: kept as long as required for tax and accounting laws.

When you delete your account, we delete your account and saved letters within 30 days, except records we must keep by law.

• Delete any letter from its results page.
• Delete your account and all data from the Account page.
• Change your language, reading and reminder settings anytime.
• Ask us for a copy of your information, or ask us to correct or delete it, by emailing support@letterwiseapp.com.

Depending on where you live, you may have additional privacy rights under state law. We honor these requests for everyone, wherever you live, and we will not treat you differently for using them.

We use encryption in transit, secure sign-in, and access controls so each user can see only their own letters. Keys to our service providers are kept on our servers, never in your browser. No system is perfectly secure, so please do not upload more than you need to, and contact us right away if you think your account has been misused.

LetterWise is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has given us information, contact us and we will delete it.

If we make important changes, we will update the date above and let you know in the app or by email before the changes take effect.

Questions or requests about privacy: support@letterwiseapp.com

LetterWise, operated by Grace, United States